I cannot begin to tell you of the heartbreak that thnis company have cuased. My life is in ruins, my career in tatters. My woman, she don't love me no more...

Alright, that's a bit of an exaggeration.

A couple of weeks ago, I finally decided that I can't live without GPS anymore, so I decieded to buy a GPS receiver and a PDA to run it on. Searching EBay for a suitable product,I finally decided on a low-spec IPAQ, perfectly adequate for my purpose. I found a partucularly well-priced one on ebay and although the supplier is in America, even with shipping and import duty it would still work out 80-90 quid cheaper than even the cheapest UK source.

So, on 11th February, I placed the order. In the item description, it promised delivery in 3-4 working days (which I didn't really expect to happen) and the dispatch of an order tracking number on payment.


On Friday 20th February, a full eight days (and six working days) after funds were released, I still hadn't had any kind of dispatch notification. I emailed the company at 1pm GMT (giving plenty of time for response, whether the company was in EST or PST timezones) requesting an update on the status of my order.

Still no response.

I have noticed that this company is very heavy-handed in its criticism of users who leave bad feedback, so I am waiting until Monday evening to hear from them. If I don't, I will leave negative feedback and intitate a complaint under the Buyer Protection Scheme.

Don't use this company.

Reply by getsmartdeals.come: Shipping cost is listed in the auction!!! Read the description! Ignore Buyer!!

nasty:x

Reply by getsmartdeals.come: Item was shipped on time, Post office lost the package, Its not in our hand!

and thats the second time i have read that response:(

Update:

Mailed them yesterday and recieved a response:

Dear Valued Customer, this is our first email from you.


Thank you for the payment. We already sent the
product(s) to you via USPS. The tracking number is {number removed for security reasons} . You can track it at:
http://www.usps.com


We appreciate your business.
Have a nice day!


Sincerely,
Steve
Please visit us online for more great deals!!
Save on Camcorder & Digital Camera Batteries for 50% OFF!!

www.getsmartdeals.com
Thanks

My PDA is now at Nottingham Post Office awaiting delievery tomorrow (Monday).

I'd basically accused them of fraud and malpractice. If anything, the smarmy, superficially customer-oriented tone of this email pisses me off even more than their poor commuications and heavy-handed bullying of customers who dare to complain. I won't use them again. I['d rather pay yhe extra eighty quid or so and avoid this trouble.

I trust you will be leaving negative feed back, thanks for the warning.

Yes, I will. I'll be cery careful about what I say. I think I ought to pre-empt their slander by mentioning that I've noticed it in the feedback. If you see what I mean.

Yep/

But it is a great shame that now you have it all the damn thing will not !!!!

inverse cosmic justice ?