This company today have impressed me beyond belief with their customer service.

I brought a monitor from them 18 months ago ( ish) and today I noticed that the screen was very very blurry. So I called the warranty line and they advised that the company had gone bust.

Having brought it from Staples I contacted my local branch, who advised me to ring head office. Within an hour they had authorised a replacement monitor from a different brand, with no receipt.

I went and picked it up tonight within a couple of hours of first experiencing the problem.

So from me its a bit thumbs up for staples.

theyve gobne bust? theres still a branch of them in south wimbledon. whether they are still trading though i dont know.

The monitor manufacturer was bust, not staples.

oh. didnt read it properly! ooops

lcd monitors never fail

LCD monitors can and do in fact fail. As for the replacement, chances are that if you had any serial number etc they could probably trace it through that.

nope, no serial number, they didnt have anything off me. They just new the name of the monitor.