This site is very entertaining; detailing all kinds of stupid misunderstandings etc. Highlights include a woman demanding to know what the 'shiny record' that came with her printer did, and 'Can you send me a disk to increase my RAM'. It even manages to avoid the cliches such as 'where's the any key?'

http://rinkworks.com/stupid/

Someone's been reading Slashdot :)

I've been reading that site for the past 2 hours or so, very entertaining stuff, and as an IT support guy myself I empathise with a lot of it :P

Ah, I too have been reading this with glee, however from my point of view it is to discover that it is not only me who makes these mistakes. The normal course of action whether with pc or internet is phone

1. helpline get talked down to by some guy (always has been, not being sexist) speaking in "computer" language no matter how many times I tryto get them to explain in english, and tell them how little I know about computers.

2. Get annoied hang up.

3. ring brother, he explains it in "stupid person" language if that dosnt work he visits and fixes what I broke. (he lives in france which is why this isnt step one)

Prime example...The dumbest thing I ever did which will never be (allowed to be) forgoten was when I had to type something in to make it all work again, tried it loads doing exactly what the increasingly annoied man on the phone said....ring my darling bruv explained to which his insatnt reply was "your f*cking typing tilda arnt you, stupid c*unt, look for a squiggly thing above the right shift key. Thats a f*cking tilda". now if the guy on the phone in the first place had said type blah then squiggly thing then blah it would have been easier for everyone. SO there.

Ah, you must have crappy people to ring then, since any decent IT support key recognises that 'tilde' mistake instant ;-) However, there are times when a user will not understand plain english, no matter how plain you try to make it. Those are the times when we look to things like this to cheer us up in the fact that others also have to put up with those sorts of people.

At the end of the day, there's always going to be someone of Mr. Bean's nature ringing up a support desk.

I feel for people who work on tech helplines. Thanks for the laugh.